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Dasterkhwan

Dasterkhwan Support

About Dasterkhwan

Dasterkhwan (meaning "dining table" in Urdu/Persian) is a platform that connects food lovers with talented local home cooks and small food providers. Discover authentic homemade meals, support your local community, and share your own culinary creations.

Key Features

Getting Started

For Customers

  1. Download Dasterkhwan and create an account
  2. Add your delivery address
  3. Enable location to find nearby food providers
  4. Browse available dishes or search for specific cuisines
  5. Add items to your cart and place an order
  6. Add a payment method (credit card, debit card, or mobile wallet)
  7. Track your order and enjoy your meal!

For Food Providers

  1. Create an account and select "Become a Provider"
  2. Complete your profile (name, bio, kitchen info)
  3. Add your service area and availability
  4. Create your menu with descriptions, photos, and pricing
  5. Set up payment details to receive earnings
  6. Go live and start receiving orders!

Note: Check local regulations regarding home-based food businesses in your area.

Frequently Asked Questions

Ordering Food

How do I place an order?

  1. Browse food providers in your area
  2. Select items and add them to your cart
  3. Review your order and select delivery or pickup
  4. Add any special instructions or dietary notes
  5. Choose a payment method and confirm

What payment methods are accepted?

We accept:

Can I modify my order after placing it?

You can modify or cancel orders within a short window (usually 5-10 minutes) after placing them. After the provider accepts, contact them directly through the in-app chat to request changes.

What if I have food allergies?

List your allergies in your profile settings. They'll be automatically shared with providers when you order. For severe allergies, always message the provider directly before ordering to confirm ingredients and cross-contamination risks.

How much does delivery cost?

Delivery fees vary based on distance and are shown before you confirm your order. Some providers offer free delivery for orders above a certain amount.

Can I schedule an order for later?

Yes! When placing an order, select "Schedule for Later" and choose your preferred delivery time. Note that providers can accept or decline scheduled orders based on their availability.

Delivery & Pickup

How long does delivery take?

Delivery times depend on:

Estimated delivery time is shown before you confirm your order.

Can I pick up my order instead of delivery?

Yes! Many providers offer pickup options. Select "Pickup" during checkout and you'll receive the pickup address and timing details.

How do I track my order?

Go to "My Orders" to see real-time status:

What if my order is late?

Check the order status in the app first. If it's significantly delayed:

  1. Message the provider through in-app chat
  2. If you don't get a response, contact our support team
  3. We'll help resolve the issue and may offer a refund if appropriate

My order was incorrect or missing items. What should I do?

Contact us immediately:

  1. Go to "My Orders" and select the order
  2. Tap "Report Issue"
  3. Select the problem (wrong items, missing items, quality issue)
  4. Upload photos if possible
  5. We'll review and process a refund or replacement

Payments & Refunds

When am I charged?

You're charged when the provider accepts your order. If the provider declines or doesn't respond within the time limit, you won't be charged.

How do refunds work?

Refunds are issued for:

Refunds are processed to your original payment method within 5-7 business days.

Can I tip the provider?

Yes! You can add a tip during checkout or after delivery. 100% of tips go directly to the food provider.

I was charged twice. What should I do?

Contact support immediately with your order number and payment receipt. We'll investigate and process a refund if there was an error.

For Food Providers

How do I start providing food?

  1. Create an account and select "Become a Provider"
  2. Complete your profile and verification
  3. Set up your menu with photos, descriptions, and prices
  4. Define your service area and availability
  5. Add payment details to receive earnings
  6. Go live and start receiving orders!

What can I sell on Dasterkhwan?

You can sell:

Important: Check local regulations. Some areas require permits or licenses for home-based food businesses.

How do I get paid?

Earnings are transferred to your bank account or mobile wallet weekly. You can view your earnings in "Provider Dashboard" > "Earnings."

What fees does Dasterkhwan charge?

We charge a service fee (typically 15-20%) on each order. This covers:

The exact fee is shown in your provider settings.

How do I handle special dietary requests?

Customers can add notes and dietary restrictions to orders. You can:

Critical: Always be honest about allergens and ingredients. Food safety is paramount.

What if I need to cancel an order?

Try to avoid cancellations, but if necessary:

  1. Cancel as soon as possible (before you start preparing)
  2. Provide a reason (will be shared with the customer)
  3. The customer will receive a full refund

Frequent cancellations may affect your rating and visibility.

How do I improve my ratings?

Can I offer discounts or promotions?

Yes! Go to Provider Dashboard > Promotions to create:

Safety & Quality

How does Dasterkhwan ensure food safety?

We take food safety seriously:

However: Dasterkhwan is a platform connecting users. We're not responsible for food quality or safety. Always use your judgment and report concerns.

What should I do if I get sick after eating?

If you believe food from Dasterkhwan made you ill:

  1. Seek medical attention if symptoms are severe
  2. Report the issue to Dasterkhwan immediately
  3. Provide details (order number, symptoms, timing)
  4. Keep any remaining food for possible testing
  5. Consider reporting to local health authorities

How can I verify a provider is legitimate?

Check:

Start with small orders from new providers to build trust.

Technical Issues

The app isn't showing any providers near me.

This could mean:

My payment was declined. Why?

Common reasons:

Try a different payment method or contact your bank.

I'm not receiving notifications.

Check:

The app is slow or crashing.

  1. Update to the latest version of Dasterkhwan
  2. Restart your device
  3. Clear app cache (Settings > Storage > Clear Cache)
  4. Reinstall the app if issues persist

Community Guidelines

Dasterkhwan works best when everyone is respectful and honest:

For Everyone

For Customers

For Providers

Legal & Regulations

Important for providers: You are responsible for complying with all local laws regarding home-based food businesses, including:

Research your local regulations or consult a legal professional. Dasterkhwan is a platform and doesn't provide legal advice.

Privacy & Data

When you order or provide food, personal information (name, address, phone) is shared to complete the transaction. See our Dasterkhwan Privacy Policy for details.

Disputes & Resolution

If you have an issue with an order:

  1. Try to resolve directly with the other party through in-app chat
  2. If unresolved, report the issue to Dasterkhwan support
  3. Provide evidence (photos, messages, order details)
  4. We'll mediate and make a fair decision

Contact Support

Need help with Dasterkhwan?

Email: support@barqmedia.com
Subject line: "Dasterkhwan Support - [Brief description]"

Please include:

We typically respond within 24 hours. For urgent order issues, use the in-app "Help" button for faster support.

Feedback & Suggestions

We're always improving Dasterkhwan based on community feedback. Have ideas for new features or improvements?

Email us at support@barqmedia.com with "Dasterkhwan Suggestion" in the subject line.