Dasterkhwan Privacy Policy

About Dasterkhwan

Dasterkhwan connects food lovers with local home cooks and small food providers. Whether you're sharing your family recipes or discovering authentic local cuisine, we're committed to protecting your privacy while facilitating these meaningful connections.

This page provides specific privacy information for Dasterkhwan. For our complete privacy practices, please see our Master Privacy Policy.

What Information We Collect

Account Information (Required)

• Full name (displayed to other users you transact with)
• Email address
• Phone number (for order coordination and verification)
• Password (encrypted)
• Profile photo (optional but recommended)

Location Information

• Delivery addresses (for receiving food orders)
• Approximate location to find nearby food providers
• Service area (if you're a food provider)

Payment Information

• Payment methods (credit card, bank account, mobile wallet)
• Billing address
• Transaction history
• Note: Full payment card details are processed and stored by certified third-party payment processors (Stripe, PayPal, etc.). We never see or store your complete card number.

Food Provider Information (If Applicable)

• Business/kitchen name
• Food preparation location address
• Menu items, pricing, and descriptions
• Food photos you upload
• Kitchen/food handler certifications (if applicable)
• Availability schedule

Order Information

• Items ordered and quantities
• Delivery or pickup details
• Order history and timestamps
• Special instructions or dietary requests

Dietary & Preference Information

• Dietary restrictions (vegetarian, vegan, halal, etc.)
• Allergies (critical for safety)
• Cuisine preferences
• Favorite providers and saved items

Reviews & Ratings

• Ratings you give and receive
• Written reviews
• Photos you upload with reviews

Communication Data

• Messages between customers and food providers (for order coordination)
• Customer support conversations

Device & Usage Data

• Device information (model, OS, unique identifier)
• App usage patterns
• Search history within the app
• Performance and crash data

What We DON'T Collect

• Full payment card details: Handled by PCI-compliant payment processors
• Medical records: We ask about allergies for safety, not medical history
• Contacts: We don't access your phone's contact list
• Social media data: We don't track your activity on other platforms

How We Use Your Information

We use your information to facilitate food orders and maintain platform quality:

• Process orders: Connect customers with food providers and handle transactions
• Enable communication: Allow coordination between customers and providers for orders
• Safety & quality: Screen providers, verify information, and maintain food quality standards
• Recommendations: Suggest food providers and dishes based on your preferences and location
• Customer support: Help resolve issues, disputes, or questions
• Payment processing: Handle transactions and refunds
• Legal compliance: Maintain records for tax, health, and business regulations
• Fraud prevention: Detect and prevent fraudulent activity

Information Sharing

Dasterkhwan is a marketplace that requires certain information to be shared:

What's Shared When You Order Food

When you place an order, the food provider receives:

• Your name
• Phone number
• Delivery address (or pickup confirmation)
• Order details and special instructions
• Allergy information you've provided

What's Shared When You Provide Food

When someone orders from you, you receive:

• Customer name
• Phone number (for coordination)
• Delivery address
• Order details and dietary requirements

Publicly Visible Information

• Provider profiles (name, photo, bio, ratings)
• Menu items and pricing
• Reviews and ratings (with reviewer's first name and initial)
• General service area (not exact address until order is placed)

Third-Party Services

We share limited information with:

• Payment processors: To handle transactions securely
• Map services: To calculate distances and provide directions
• SMS providers: For order notifications and verification
• Analytics services: Anonymized usage data to improve the app

We Never Share

• Your email address with other users (unless you choose to share it)
• Your full payment details with anyone
• Your data with advertisers or data brokers

Location Data

Location is essential for Dasterkhwan to work:

• We use location to show nearby food providers
• Delivery addresses are shared with providers only when you place an order
• We calculate distances to show accurate delivery fees
• Location history is not tracked continuously
• You can manually enter addresses instead of using GPS

Payment & Financial Data

Protecting your financial information is critical:

• Payment processing is handled by certified PCI-DSS compliant processors (Stripe, etc.)
• We never see or store your complete credit card number
• We maintain transaction records for accounting and dispute resolution
• Payment history is used for refunds and financial reporting
• Banking information for food providers is securely handled by payment processors

Food Safety & Allergy Information

Your safety is our priority:

• Allergy information is shared with food providers when you order
• We encourage detailed allergen disclosure by providers
• Always verify allergen information directly with the provider
• We're not responsible for undisclosed allergens or cross-contamination
• Report any safety concerns immediately to support

Critical: If you have severe allergies, always communicate directly with the provider before ordering.

Reviews & Ratings

• Reviews are public and include your first name and last initial
• Reviews must comply with our guidelines (honest, relevant, respectful)
• We may remove reviews that violate guidelines or are fraudulent
• Both customers and providers can be reviewed
• You can't delete reviews, but you can edit them within 48 hours

Data Security

We protect your data with:

• Encryption of data in transit and at rest
• Secure payment processing through certified processors
• Regular security audits and updates
• Access controls limiting who can view your data
• Two-factor authentication available for your account

Data Retention

• Active accounts: Data retained while your account is active
• Transaction records: Kept for 7 years for legal and tax compliance
• Messages: Order-related messages kept for 90 days, then deleted
• Reviews: Remain public even after account deletion (anonymized)
• Deleted accounts: Personal data removed within 30 days (except records required by law)

Your Rights & Choices

You have control over your data:

• Access your data: Request a copy of all your information
• Update information: Edit your profile, addresses, and preferences anytime
• Delete account: Request account deletion (Settings > Account > Delete)
• Control notifications: Manage what alerts you receive
• Payment methods: Add, remove, or update payment information
• Privacy settings: Control what's visible on your profile
• Block users: Prevent specific users from seeing or interacting with you

For Food Providers

If you provide food through Dasterkhwan:

• Your profile, menu, and ratings are public
• Customers can see your approximate service area
• You receive customer contact info only for confirmed orders
• You're responsible for accurate allergen and ingredient disclosure
• Transaction records are kept for tax and legal purposes
• Ratings and reviews remain public (important for trust)

Children's Privacy

Dasterkhwan is for users 18 and older. We don't knowingly collect information from anyone under 18. If we discover a user is under 18, we'll delete their account.

Legal Compliance

We may disclose your information when:

• Required by law or court order
• Necessary for food safety investigations
• To prevent fraud or protect user safety
• To enforce our Terms of Service
• For tax or business regulatory compliance

Changes to This Policy

We may update this policy as we add features. Significant changes will be communicated via email and in-app notification. Continued use means you accept the updated policy.

Contact Us

Questions about privacy in Dasterkhwan?

Email: support@barqmedia.com
Subject line: "Dasterkhwan Privacy Question"

For order or app help, visit our Dasterkhwan Support Page.

For complete privacy information, see our Master Privacy Policy.