Zikrah Support

About Zikrah

Zikrah is your personal companion for Quran memorization and daily prayers. Whether you're just beginning your journey with the Quran or continuing to strengthen your memorization, Zikrah helps you stay consistent, organized, and motivated.

Key Features

• Quran Memorization Tools: Track verses you're memorizing, review progress, and set personal goals
• Prayer Times: Accurate prayer time calculations based on your location with customizable notifications
• Reading & Bookmarks: Read the Quran with multiple translations and save your favorite verses
• Progress Tracking: Visualize your memorization journey with milestones and statistics
• Personal Notes: Add reflections and notes to verses as you study
• Offline Access: Access the Quran and your progress without an internet connection
• Cloud Sync: Optionally sync your progress across all your devices

Getting Started

Do I need an account?

No! You can use Zikrah completely offline without creating an account. However, if you want to sync your progress across multiple devices (phone, tablet, etc.), you can create a free account.

Setting up prayer times

1. Open Zikrah and go to Settings
2. Tap "Prayer Times"
3. Allow location access or manually enter your city
4. Choose your preferred calculation method (we recommend following your local mosque's method)
5. Enable notifications for the prayers you want reminders for

Starting your memorization journey

1. Go to the "Memorization" tab
2. Tap "Start New Session"
3. Choose the surah and verses you want to memorize
4. Use the review tools to test yourself
5. Mark verses as memorized when you're confident

Frequently Asked Questions

Prayer Times & Notifications

Why are my prayer times different from my local mosque?

Prayer time calculations can vary based on the method used. Go to Settings > Prayer Times > Calculation Method and try different methods (ISNA, MWL, Umm al-Qura, etc.) to match your local mosque. When in doubt, follow your local mosque's times.

I'm not receiving prayer notifications. What should I do?

Check these settings:

• Make sure notifications are enabled in Zikrah's settings
• Check your phone's Settings > Notifications and ensure Zikrah is allowed to send notifications
• On iPhone: Make sure "Allow Notifications" and "Critical Alerts" are enabled for Zikrah
• On Android: Check that Zikrah has notification permissions and isn't being battery optimized

Can I customize the adhan (call to prayer) sound?

Yes! Go to Settings > Prayer Times > Notification Sound and choose from several traditional adhan recordings or use a simple notification tone.

Memorization & Progress

How does the memorization tracking work?

Zikrah lets you select verses you're working on memorizing. As you review them, you can mark your confidence level. Verses you've marked as "memorized" are tracked in your progress, and Zikrah will periodically remind you to review them to maintain long-term retention.

I accidentally marked a verse as memorized. Can I undo it?

Yes! Long-press on any verse in your memorization list and you'll see options to edit your progress or remove it from your memorization list.

Can I set memorization goals?

Yes! Go to Memorization > Goals and set daily, weekly, or monthly targets for verses to memorize. Zikrah will track your progress and send encouraging reminders.

Account & Syncing

How do I sync my progress across devices?

Create an account (Settings > Account > Sign Up), then sign in with the same account on your other devices. Your memorization progress, bookmarks, and settings will automatically sync.

What happens if I use the app without an account?

All your data is stored locally on your device. You can use Zikrah fully offline, but your progress won't sync to other devices. You can create an account later, and your existing data will be uploaded.

How do I delete my account?

Go to Settings > Account > Delete Account. Note that this will permanently remove all your data from our servers. If you're using Zikrah on multiple devices, the data will be removed from all of them.

Reading & Translations

Which translations are available?

Zikrah includes several popular English translations (Sahih International, Yusuf Ali, Pickthall) as well as translations in Urdu, Arabic tafsir, and other languages. You can download additional translations in Settings > Translations.

Can I read the Quran in dark mode?

Yes! Zikrah supports dark mode. It will automatically match your phone's system setting, or you can manually choose Light or Dark mode in Settings > Appearance.

How do I bookmark verses?

While reading, long-press on any verse and select "Add Bookmark." You can view all your bookmarks in the Bookmarks tab.

Technical Issues

The app is crashing or freezing. What should I do?

1. Make sure you're using the latest version of Zikrah (check your app store for updates)
2. Restart your device
3. If the issue persists, try clearing the app cache (Settings > Storage > Clear Cache)
4. As a last resort, uninstall and reinstall the app (your data will be preserved if you have an account)

I lost my progress after updating the app!

Don't worry! Your progress is still there. Try:

• Force-close the app completely and reopen it
• If you have an account, sign out and sign back in to trigger a sync
• Contact us at support@barqmedia.com if the issue continues

The prayer times aren't updating after I traveled to a new location.

Go to Settings > Prayer Times and tap "Update Location." Make sure location services are enabled for Zikrah. If you're using a manual location, update it to your new city.

Troubleshooting

Location/Prayer Times Issues

• Prayer times seem wrong: Try a different calculation method in Settings
• Location not detected: Enable location permissions for Zikrah in your phone's settings
• Prefer not to share location: Manually enter your city in Prayer Times settings

Sync Issues

• Progress not syncing: Check your internet connection and ensure you're signed in
• Different data on different devices: Make sure you're signed in with the same account on all devices
• Old data appearing: Force a sync by pulling down to refresh on the home screen

Performance Issues

• App is slow: Clear cache in Settings > Storage
• Battery draining: Disable background app refresh if you don't need real-time sync
• Storage space: Downloaded translations take space; remove unused ones in Settings > Translations

Privacy & Data

We take your privacy seriously, especially when it comes to spiritual practice. Your memorization progress, notes, and prayer habits are private and never shared with anyone.

For complete details, see our Zikrah Privacy Policy.

Feature Requests & Feedback

We're constantly working to improve Zikrah based on user feedback. If you have ideas for new features or improvements, we'd love to hear from you!

Email us at support@barqmedia.com with "Zikrah Feature Request" in the subject line.

Contact Support

Still need help? We're here for you!

Email: support@barqmedia.com
Subject line: "Zikrah Support - [Brief description of your issue]"

Please include:

• Your device type (iPhone 14, Samsung Galaxy S23, etc.)
• App version (found in Settings > About)
• A description of the issue and steps to reproduce it
• Screenshots if applicable (make sure no personal data is visible)

We typically respond within 24-48 hours.

Islamic Resources

While Zikrah helps with memorization and organization, we recommend these resources for deeper Islamic learning:

• Consult qualified Islamic scholars for religious rulings and guidance
• Join a local halaqa (study circle) for community learning
• Visit your local mosque for accurate prayer times and community events

May Allah make your journey with the Quran easy and rewarding. Ameen.